In short: cancel before we start and you get everything back. Not all submitted on time: you get back the part we did not do. Fewer listings than your plan when tracking ends: you get back the difference. A new site that does not reach its Domain Rating target: we keep submitting free, then refund your plan in full.
1. Cancelling before work starts
You can cancel an order for a full refund at any time before our team makes the first submission for it. Write to support@launchingops.com with your order number.
2. After work has started
Submissions are made by a person, one directory at a time, and cannot be undone once made. So after the first submission:
- Submissions already made are not refundable, except under the guarantees in sections 4 and 5.
- You can ask us to stop. We refund the directories we have not submitted to yet, in proportion to the price you paid.
3. If we do not deliver on time
If we have not made all the submissions in your plan within the delivery time in our Shipping & Delivery policy (extended by any delay on your side, such as waiting for a verification code), you can choose either to let us finish, or a refund for every submission we have not made, in proportion to the price you paid. If we made no submissions at all, the refund is in full.
4. The listings guarantee
Your plan's number (Launch 50, Growth 100, Scale 150) is a number of listings: pages on directories that list your product, which we find and link in your dashboard. Directories decide for themselves, so:
- When a directory does not list you, we replace it: we submit your product to another directory from our list, of similar standing, at no cost. Your dashboard shows it as "Replaced with …".
- We check every listing automatically every 7 days, for 45 days after the last submission.
- If fewer than your plan's number are listed when tracking ends, we refund the difference: the plan price × the listings missing ÷ the plan's number. Example: Launch is $80 for 50; with 45 listed, you get back $8.00.
5. Domain Rating: measured, not promised
Domain Rating is Ahrefs' own score, and nobody controls it, so we do not guarantee it. We read your site's Domain Rating by Ahrefs when your order starts and again at the end, and show both in your dashboard and your final report.
6. What is not refundable
- Search engine indexing, rankings, traffic or sales: we check and report them, we do not promise them (see the Terms of Service, section 3).
- The kind of link a directory gives (dofollow or nofollow): that is each directory's choice.
- Fees you paid directly to a directory for a paid tier.
- A change of mind after the submissions were made.
7. Customers in the EU and UK
If you buy as a consumer, you have a 14-day right to withdraw from a service contract. At checkout you ask us to start work straight away and confirm you understand that you lose this right for the work already done. If you withdraw within 14 days, we refund the directories not yet submitted to, as in section 2.
8. How to ask, and how long it takes
- Sections 1 to 3: write to support@launchingops.com within 30 days of payment, with your order number and the reason.
- Sections 4 and 5: we work the amount out ourselves when tracking ends and tell you. You can also write to us within 30 days after tracking ends.
- We reply within one business day and tell you the amount we will refund.
- Approved refunds go back to the card or account you paid with, through our payment processor. It usually reaches you in 5 to 10 business days, depending on your bank.
- Please write to us before opening a dispute with your bank: it is almost always faster.